| Business Mapping, Re-engineering, BSC & Change Management >> |
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| Business Mapping & Re-Engineering |
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Business mapping is the starting point and it helps to clarify grey areas and to highlight kinks in the processes. Business Process Reengineering (BPR) helps to address the issues highlighted.
BPR is not a step change but entails a fundamental rethinking and radical redesign of business processes to bring about dramatic improvements in performance. This can include tossing aside old processes and systems and starting anew on a blank sheet with a better process.
There are three key elements to BPR - mapping the business processes, radical redesign and dramatic improvements. BPR can assist in improving quality, sustaining consistency, significantly reducing operating costs, and increasing customer and employee satisfaction. |
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| Benefits of Implementation |
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The organisation will be able to:
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better visualise processes which have in the past been ambiguous, hidden and problematic |
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remove the root cause of many quality, delivery and human resource problems |
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address systemic causes that have impeded the organisation from attaining productivity, quality and speed-to-market |
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Balanced Scorecard (BSC) |
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| Balanced Scorecard (BSC) is a proven approach to strategic management that imbeds the long-term strategy into the management system through the mechanism of measurement. BSC translates vision and strategy into a tool that effectively communicates strategic intent and motivates the entire organisation into tracking and assessing its performance against the established goals.
The Scorecard, which has four perspectives - Financial, Customer, Internal Business Processes, and Learning and Growth, provides a balanced picture of current operating performance and the drivers of future performance. The BSC helps to rivet the organization's attention on its objectives, its performance and ensures that it is right on track to success. |
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Benefits of Implementation |
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| The organisation will be able to: |
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adopt, adapt and apply a proven strategic management tool |
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align the organizational vision, strategy and objectives to ensure greater clarity, single-minded focus and priority |
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take a growing organisation to the next level of maturity |
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achieve the results that it seeks in financials, customer satisfaction, business processes and growth |
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| Change Management |
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The only constant in today's world is change. These days, everything seems to be in a state of flux and most organizations would be in the midst of initiating some changes. Whether one is installing a management system, implementing some improvement tools and techniques to enhance quality or productivity, or initiating an operational excellence transformation such as six sigma, lean, or total quality management, it is paramount that the changes are managed.
Change, whether delivered through a company-wide programme or a single project, demands extraordinary commitment and skilful guidance. Change Management provides a practical route by planning and supporting the practical implementation rather than relying on exhortation. It proactively addresses the human resource issues of skills gaps, commitment and alignment and develops the culture and processes to generate continuous improvement. |
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Benefits of Implementation |
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| The organisation will be able to : |
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assess the state of readiness in the organization for the impending change |
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prepare ahead and in that, be able to ensure a smoother transition |
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initiate a planned and controlled change programme |
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better manage expectations and exceptions to achieve the outcome that is desired |
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